Shipping policy

Effective Date: 12 Sep, 2025
Store Name: Buyzzle
Location: Pakistan

At Buyzzle, we aim to deliver your favorite home décor items, including our premium mats and hanging lamps, in a timely and secure manner. This Shipping Policy explains how we process, ship, and deliver orders. By making a purchase from Buyzzle, you agree to the shipping practices outlined below.

1. Shipping Coverage

  1. We currently ship across Pakistan, including all major cities and towns.

  2. For remote or rural locations, delivery may take longer or require additional charges.

  3. International shipping may be available on request, subject to customs, duties, and carrier restrictions. Please contact our team before placing such orders.

2. Processing Time

  1. Orders are typically processed within 1–3 business days after payment confirmation.

  2. Orders placed on weekends or public holidays will be processed on the next working day.

  3. Custom orders or bulk purchases may require additional processing time, which will be communicated in advance.

3. Shipping Methods & Carriers

  1. We partner with reliable courier services including TCS, Leopards, M&P, Call Courier, and DHL (for international orders).

  2. Customers can select available shipping options at checkout, where applicable.

  3. Buyzzle reserves the right to change carriers based on availability, speed, or cost-efficiency.

4. Delivery Timeframes

  1. Estimated delivery within Pakistan:

    • Major Cities: 3–5 business days.

    • Remote Areas: 5–8 business days.

  2. International deliveries (if applicable) may take 10–20 business days, subject to customs clearance.

  3. Delivery timeframes are estimates and not guarantees. Delays may occur due to:

    • Courier issues.

    • Weather conditions.

    • Public holidays.

    • Unforeseen events (e.g., strikes, government restrictions, pandemics).

5. Shipping Costs

  1. Standard shipping rates are calculated at checkout based on weight, size, and destination.

  2. Promotional offers such as Free Shipping may be applied on select products or orders above a specific value.

  3. Any additional charges (customs duties, taxes, or remote area surcharges) are the responsibility of the customer.

6. Order Tracking

  1. Once your order has shipped, you will receive an email or SMS with tracking details.

  2. You may track your order through the courier’s website or helpline.

  3. Buyzzle is not responsible for inaccurate tracking information provided by third-party carriers.

7. Packaging & Handling

  1. All products are carefully packaged to ensure safe delivery.

  2. Fragile items such as hanging lamps are double-checked and secured with protective materials.

  3. Customers are requested to inspect packaging upon delivery and report any visible damage immediately.

8. Delivery Attempts

  1. Couriers typically make two delivery attempts. If unsuccessful, the order may be returned to Buyzzle.

  2. Customers are responsible for providing accurate delivery addresses and contact numbers.

  3. Re-delivery charges may apply if the package is returned due to incorrect address or unavailability.

9. Damaged, Lost, or Missing Shipments

  1. If your order arrives damaged, defective, or incomplete, notify us within 48 hours with photos or videos as proof.

  2. If your order is lost in transit, we will work with the courier to investigate and resolve the issue.

  3. Buyzzle is not liable for delays or losses caused by factors outside our control (e.g., courier negligence, natural disasters).

10. International Shipping (If Applicable)

  1. Customers outside Pakistan are responsible for customs duties, import taxes, and clearance fees in their country.

  2. Buyzzle is not responsible for delays due to customs inspections.

  3. Certain products (fragile lamps, oversized mats) may not be eligible for international delivery.

11. Pre-Orders & Bulk Orders

  1. Pre-order items will ship once available; estimated shipping dates will be communicated at checkout.

  2. Bulk orders may require longer processing and delivery timelines. Customers will be notified accordingly.

12. Force Majeure

Buyzzle is not responsible for delays or failure in shipping due to events beyond our reasonable control, including:

  • Natural disasters

  • Government actions or regulations

  • Strikes or labor disputes

  • Transportation disruptions

13. Customer Responsibilities

By placing an order, you agree to:

  • Provide complete and accurate delivery information.

  • Be available to receive the package or authorize someone on your behalf.

  • Bear the cost of re-shipping in case of wrong address or missed deliveries.

14. Policy Updates

We may update this Shipping Policy to reflect changes in carriers, logistics partners, or business practices. Updates will be posted on this page with the revised effective date.

15. Contact Us

If you have questions regarding shipping, please contact us at:

Buyzzle – Customer Support
📍 Pakistan
📧 info@buyzzle.com