At Buyzzle, we want you to be completely satisfied with your purchase. If you’re not happy with the product you received, we’re here to help.

1. Eligibility & Timeframe

   • You can request a return within 3 days of receiving your order.
   • Items must be in their original condition—unused, unwashed, and undamaged—with all tags, labels, and packaging intact.
   • Please note that customized or personalized mats are generally not eligible for return unless they arrive damaged or defective.

2. How to Initiate a Return

   • Contact our Customer Support at [+923463288216]. Provide your order number, the reason for the return, and any supporting evidence (e.g., photos if the item is damaged).
   • Our support team will review your request and provide instructions on how and where to send the returned product.

3. Condition of Returned Items

   • Returned items are inspected upon arrival.
   • If the product is found to be used, washed, or altered in any way, it may affect the eligibility for a full refund or exchange.

4. Shipping & Handling Costs

   • Return Shipping: In most cases, the customer is responsible for the shipping costs of returning an item.
   • Damaged/Defective Products or Incorrect Orders: If you received a wrong or faulty item, Buyzzle will cover the return shipping cost. Make sure to discuss this with our support team for a prepaid return label or reimbursement.

5. Processing Your Return

   • Once your return is received and inspected, we will send you an email or call to notify you of the approval or rejection of your return.
   • If approved, you can choose between a refund, store credit, or exchange (subject to product availability).

6. Return Exceptions

   • Custom Orders: Items that have been made or altered specifically to your requirements may not be returnable unless there’s a manufacturing defect.
   • Sale/Discounted Items: Some discounted or clearance items may not be eligible for return. Please check product listings for any special return terms.